Smithfield Foods

  • WMS Super User/Analyst, Distribution Center

    Job Locations
    US-NC-Tar Heel
    Information Technology
    FLSA Status
    All Shifts
  • Overview

    The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.


    The Warehouse Management System (WMS) Site Expert provides trend analysis to improve Distribution Center efficiences while enabling others to be efficient users of the WMS system.


    Responsibilities and tasks are written as follows:

    • Primary on-site systems owner for going forward Accellos warehouse management system (WMS) at the facility, including local configuration, administration, and support.
    • Observes and evaluates building WMS to determine optimal settings, implements WMS configuration changes, and partners with operational leaders to identify WMS gaps and areas for improvement.
    • Researches, troubleshoots and determines root cause of system failures impacting operations, including escalation to appropriate parties, prioritizing open issues with the team.
    • Executes daily health checks for system performance at the local facility and follows up on issues.
    • Participates in configuration, testing/validation and implementation of WMS releases at the distribution center.
    • Leads or assists in training all WMS users as well as other IT related local training on implemented systems and process changes.
    • Manages schedules and expectations within the local facility teams related to all direct customer WMS changes or enhancements and provide regular status updates.
    • Establishes and maintains a safe and healthy work environment. Provides a high level of safety awareness among team members by continuous communication, education and enforcement of safe work practices. Ensures work areas are hazard free, clean and orderly at all times.
    • Establishes team pride in maintaining orderliness and organizing areas of responsibility for employees to adopt.
    • Interprets WMS / Performance results, raises red flags, and proposes solutions. Conducts further analysis to determine root causes and possible solutions. Assists with implementation of solutions.
    • Leads cost improvement initiatives, and projects that will positively impact the warehouse efficiency in terms of cost or morale.
    • Leads facility startups or any transitions and business changes as needs arise. Conduct sanalysis to determine plan.
    • Leads strategic planning activities – volume planning as it relates to warehouse slotting, etc. Other Operational responsibilities as detailed by local facility leadership.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

    • Bachelor’s degree from a regionally accredited four-year college or university in Information Technology, Computer Science or related field and 2+ years related experience and/or training, required.
    • Experience with SAP and Microsoft Office (Word, Excel and PowerPoint).
    • Previous experience in a WMS systems is required – ROC/SAP script experience is preferred.
    • Understanding of distribution center operations.
    • Strong critical thinking and problem solving skills.
    • High level of written and verbal communication skills, organizational planning, teamwork, analytical reasoning, and adaptability.

    Supervisory Responsibilities

    This position has no supervisory responsibilities.

    Physical Demands

    The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
    • Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.
    • Frequently required to sit; stand; walk; reach with hands and arms.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • The majority of the time is spent in an office setting outside of the distribution center.  The DC environment will include extreme cold and heat (non-weather related), working near moving mechanical equipment such as forklifts/hi-lifts, exposure to fumes or airborne particles, and chemicals.
    • Noise level in the work environment is usually moderate but can be loud when in the loading areas.

    EEO/AA Information

    Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.


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