Smithfield Foods

  • Logistical Services Supervisor

    ID
    2018-8184
    Job Locations
    US-MO-Kansas City
    Category
    Supply Chain
    Type
    Full-Time
    FLSA Status
    Exempt
    Shift
    Corporate - Day Shift
  • Overview

    This position is responsible for the supervision of Transportation Staff who are responsible for transportation and distribution of our products. The primary focus is to ensure consistent, efficient, reliable and timely service levels to customers.  This position will also bridge the communication link between transportation providers, sales, brokers and customers. It also includes problem resolution in support of  providing excellent service to Smithfield customers.

     

     

    EEO/AA Information

    Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.

    Responsibilities

    45% Customer Service and Problem Resolutions

    • Develops business relationships with third party carriers and coordinates with them to provide the expected services and work through any potential issues.
    • Utilize truck tracking software to track and monitor shipments, identify any potential issues, and provide resolutions.
    • Communicate potential service failures and resolutions to sales team , brokers, and customers.

     

    25% Invoicing and Billing Support

    • Approve of unloading and detention charges along with data entry and tracking.
    • Review and process charges from our customers for the unloading of their product at their facilities.
    • Approve (or not approve) any and all charges as they occur and relate to transporting of products. 
    • Responsible for entering each charge into the database and completing weekly reporting.

     

    15% Product Disposition

    • Make decisions on disposition of product and re-delivery when delivery appointments are missed.
    • If a transportation provider misses a delivery appointment this position is responsible to take care of the products and make arrangements to reschedule the delivery to the customer.

     

    10% Spotlight Accounts

    • Track and report on Spotlight Accounts; these are accounts that have experienced recent service issues requiring special handling for a certain period of time.
    • When a customer is put on the Spotlight Program this position follows up to make sure our transportation provider is on board with the requirements.
    • This position tracks the progress and results for a Spotlight Customer for a designated period of time.

     

    5% Scheduling

    • Assists and coordinates with our transportation providers in securing delivery appointments to ensure the product gets delivered based on our customers request.
    • Resolving appointment issues on scheduled deliveries.
    • Planning, tendering, and scheduling loads.

     

     

    Qualifications

    • Bachelor’s degree in Logistics or related field and three to five years’ experience in the trucking industry with perishables or equivalent combination of education and experience.
    • CSCMP certification issued by the APICS organization is preferred.
    • Experience in understanding and interpreting DOT and State and Federal regulations preferred.
    • Strong understanding of load build and shipment tendering functions.
    • Exceptional Customer Service skills.
    • Ability to evaluate different transportation problems and find solutions that meet customer expectations while balancing cost.
    • Knowledge of the Internet; Order Processing, and Microsoft Word.
    • Strong experience in Excel software, inclusive of spreadsheets and pivot tables.
    • Provides support for multiple locations and during all hours.
    • High level of organizational planning, critical thinking, problem solving, teamwork, analytical reasoning, and adaptability skills.
    • Strong verbal and written communication skills
    • Highly attentive to detail and accuracy.
    • Strong leadership skills.
    • Ability to implement change in the workplace.
    • Ability to work in a fast paced, demanding environment.
    • Flexibility to adapt to a varied work schedule.
    • Strong decision making skills and ability to provide direction to other employees on the same shift.
    • Strong negotiation skills.

    Supervisory Responsibilities

    • This position has employee supervisory responsibilities for Transportation Staff.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees addressing complaints and resolving problems.
    • Identify problems as they arise, research and resolve them.
    • Ensure consistency in daily practices and ensure adherence to norms. Function as “go to” person for internal and external customers.
    • Responible for making decisions on how to appropriately handle unique circumstances related to shipping for all employees on shift. These can include but are not limited to the following:  making determinations on product shortages, relieving carriers of assigned duties, assigning new carriers to shipments, and generally ensuring that loads deliver on time.
    • Understands when to escalate an issue beyond the scope of their position.

    Physical Demands

    • Occasionally lift and/or move up to 10 pounds.
    • Specific vision abilities required include close vision, distance, vision, color vision and ability to adjust focus.

    Work Environment

    • Noise level in the work environment is usually moderate.
    • Corporate Office Environment.

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