Smithfield Foods

  • IT Business Analyst- Distribution & Global Trade

    Job Locations
    US-IL-Lisle | US-MO-Kansas City
    Information Technology
    FLSA Status
    Corporate - Day Shift
  • Overview

    The IT Business Analyst- Distribution & Global Trade serves as a liaison between the functional business area system users, business partners and IT. This role will be the first point of contact within the functional business area team for any system related issues whether originated by IT or the users.

    The IT Business Analyst- Distribution & Global Trade will identify training opportunities, system business process gaps, system performance concerns and system enhancement needs. This role will be critical with any functional business area system implementations to ensure business users are prepared and to provide on-going support for daily operations. In addition, this role will have ongoing responsibilities for identifying and implementing system enhancement and related processes and provide on-going training as needed.

    By leveraging your experience, leadership skills, positive attitude as well as your understanding for cross-functional relationships you will help deliver process and technology within in a global environment.

    EEO/AA Information

    Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.


    Responsibilities and tasks are written as follows:

    • Assists in the development and identification of functional business area system needs for the functional business area operations.
    • Acts as the functional business area team’s voice and liaison with IT regarding acquisition implementations, system enhancements, and upgrades.
    • Communicates business needs, updates functional business area leadership with progress on open requests and works with management team to coordinate any planner resource needs for design, testing and implementation support.
    • Leads the work effort to ensure the functional business area team is prepared for any system changes – training, SOP’s, establishment of super user forum and consistent communication of progress and identification of any gaps. Interacts with external and internal business partners to define business requirements associated with system utilization and enhancements. Defines and executes test scenarios.
    • Utilizes project management skills to ensure work streams are properly identified and prioritized, resources utilized, time lines met and provides consistent status updates.
    • Serves as functional business area team’s main point of contact for IT with any critical system performance issues. Communicates issues impacting daily operations to the functional business area team and provides updates on resolution. Works with the functional business area Managers to ensure performance issues are resolved and communicates any identified business impact.
    • Provides application maintenance, troubleshooting and on-call support including answering user questions on system functionality, corrections for production problems, recommendations for improvement, data correction, one-time corrective action and coordination with other IT Support groups for problem resolution.
    • Reviews current functional business area business processes to determine where automation / improvements will drive efficiency. Identifies process efficiencies, recommends innovative uses of software functionality, design, implement solutions and train end-users.
    • Acts as the go-to person for users with system related concerns and questions. Contacts internal or external IT support services if a system issue arises or provides training when needed. Works closely with transportation management functions to address training needs and business process gaps.
    • Works with business to design functional specifications for reports and assists in the development of reports to manage ongoing business needs.
    • Partners with cross channel teams to identify opportunities and supports the development of new sustainable best practice approaches while providing subject matter expertise in the functional business area. 
    • Assists in the development of an annual plan that aligns with the business and the functional business area.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

    • Bachelor's Degree in business, computer information systems, management information systems computer science or related field and 5 years of systems experience and functional systems experience in IT, required.
    • 3+ years of experience with emphasis in systems supporting global trade export logistics and/or distribution business areas, required. 
    • Experience supporting high volume enterprise level systems.  For example, Warehouse Management, Transportation Management, Global Trade and International Import/Export.
    • General knowledge of IT systems, technologies and architectures. SAP experience preferred, but not required.
    • General knowledge of warehousing, distribution and logistics systems and business processes, preferred.
    • Demonstrated ability to understand system capabilities as well as define and optimize business processes with relevant metrics and KPIs.
    • Previous experience as Business-IT liaison.
    • Previous experience in defining system requirement and defining test scenarios.
    • Strong verbal and written communication skills with ability to effectively communicate with planners, peers and executive leadership.
    • Strong leadership and management skills that align with the Smithfield culture. Specific skills include facilitating change, driving operational excellence, and striving for continuous improvement.
    • Demonstrated high learning agility and strong analytical skills.
    • Experience with project management tools and methodologies.

    Supervisory Responsibilities

    This position has no supervisory responsibilities.

    Physical Demands

    The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Frequently required to sit, use hands to handle or feel; and reach with hands and arms and talk or hear.
    • Occasionally required to lift and/or move up to 25 pounds.
    • Specific vision abilities required include close vision and ability to adjust focus.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Corporate working environment.
    • Noise level in the work environment is usually moderate.


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