Smithfield Foods

IT Business Analyst-Plan to Produce

Information Technology
FLSA Status
Corporate - Day Shift


The IT Business Analyst for a functional business area role serves as a liaison between the functional business area system users, business partners and IT. This role will be the first point of contact within the functional business area team for any system related issues whether originated by IT or the users.

The IT Business Analyst will identify training opportunities, system business process gaps, system performance concerns and system enhancement needs. This role will be critical with any functional business area system implementations to ensure business users are prepared and to provide on-going support for daily operations. In addition this employee will have ongoing responsibilities for identifying and implementing system enhancement and related processes and provide on-going training as needed.

By leveraging your experience, leadership skills, positive attitude as well as your understanding for cross-functional relationships you will help deliver process and technology within in a global environment.

EEO/AA Information

Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.


  • Assist in the development and identification of functional business area system needs for the functional business area operations.
  • Be functional business area team’s voice and liaison with IT regarding acquisition implementations, system enhancements, upgrades and routine enhancements.
  • Communicate and interpret business needs to technical team, update functional business area leadership with progress on open projects and work with management team to coordinate any planner resource needs for design, testing and implementation support.
  • Lead the work effort to ensure the functional business area team is prepared for any system changes – training, SOP’s, establishment of super user forum and consistent communication of progress and identification of any gaps. Interact with external and internal business partners to define business requirements associated with system utilization and enhancements. Define and execute test scenarios.
  • Utilize project management skills to ensure work streams are properly identified and prioritized, resources utilized, time lines met and provide consistent status updates.
  • Serve as functional business area team’s main point of contact for IT with any critical system performance issues. Communicate issues impacting daily operations to the functional business area team and provide updates on resolution. Work with the functional business area Managers to ensure performance issues are resolved and communicate any identified business impact.  When necessary, recommend and work with business to utilize alternate resource options in an effort to minimize business impact.
  • Application maintenance, troubleshooting and on-call support including answering user questions on system functionality, corrections for production problems, recommendations for improvement, data correction, one-time corrective action and coordination with other IT Support groups for problem resolution. 
  • Review current functional business area, and business processes to determine where tools/applications are not optimized and where automation / improvements will drive efficiency. Identify process efficiencies, recommend innovative uses of software functionality, design, implement solutions and train end-users.
  • Be the go-to person for users with system related concerns and questions. Contact internal or external IT support services if truly a system issue or provide guidance and training to business users when needed. Work closely with supply and demand planning management functions to address training needs and business process gaps.
  • Understand business process and work with managers to design functional specifications for reports and KPI’s, engage technical in the development of reports to manage ongoing business needs.
  • Partnering with cross channel teams to share existing tool functionality while identifying opportunities including the development of new sustainable best practice approaches while providing subject matter expertise in the functional business area. 
  • Assist in the development of an annual plan that aligns with the business and the functional business area.
  • Comfortable with delivering training to groups exceeding 50 persons
  • Required to understand general plant operations, particularly capacities and constraints
  • Engage in self training of existing tools/application used within the assigned functional area.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions. 

  • Bachelor's Degree in Business, Computer Information Systems, Management Information Systems, Computer Science or related field and 5+ years of experience in IT or related roles.
  • 3+ years of experience with emphasis in systems supporting forecasting and manufacture planning
  • General knowledge of IT systems, SAP as well as a strong understanding of the interfaces between SAP and third party systems
  • CSCMP certification is a plus
  • Demonstrated ability to understand system capabilities and impact on day to day process. Identify ways to improve system performance while minimizing impact to users
  • Strong verbal and written communication skills with ability to effectively communicate with technical team, planners, peers and executive leadership
  • Detail oriented with strong organization skills necessary to support design of technical documentation
  • Previous experience in systems support activities, i.e. business to IT liaison
  • Previous experience in defining system requirement and defining test case scenarios
  • Demonstrated high learning agility and strong analytical skills
  • Strong leadership and management skills that align with the Smithfield culture. Specific skills include facilitating change, driving operational excellence, and striving for continuous improvement.
  • Experience with project management including financial analysis, contract management/negotiation and time management
  • Strong presentation skills

Supervisory Responsibilities

  • This job has no supervisory responsibilities.

Physical Demands

  • Occasionally required to work in wet or humid conditions (non-weather); work near moving mechanical parts; fumes or airborne particles.
  • Noise level in the work environment is usually moderate.
  • Although the majority of the time work will be performed in an office environment, must be able to visit and work in a plant, warehouse, distribution center or other manufacturing facility.

Work Environment

  • Occasionally required to work in wet or humid conditions (non-weather); work near moving mechanical parts; fumes or airborne particles.
  • Noise level in the work environment is usually moderate.
  • Although the majority of the time work will be performed in an office environment, must be able to visit and work in a plant, warehouse, distribution center or other manufacturing facility.
  • On occasion, on premise weekend work may be required
  • Travel up to 15% of time


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