Smithfield Foods

Benefits Customer Service Specialist

ID
2017-7043
US-MO-Kansas City
Category
Human Resources
Type
Full-Time
FLSA Status
Non-Exempt
Shift
Corporate - Day Shift

Overview

The position summary states the general nature and purpose of the job.  Overall accountabilities are defined in this section.

 

The Benefits Customer Service Specialist will be part of a team that fields customer service calls from employees, members, Human Resource offices, providers, and third party vendors for approximately 38,000 member lives. The calls will be on a variety of benefits related eligibility queries including, but not limited to, medical, prescription, dental, vision, life, disability, Employee Assistance Program (EAP), and Flexible Spending Account (FSA) benefits.

 

 

EEO/AA Information

Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.

Responsibilities

Responsibilities and tasks are written as follows:

 

Customer Support

  • Responsible for answering routine questions and issues about a variety of benefits related eligibility queries including, but not limited to, medical, prescription, dental, vision, life, disability, Employee Assistance Program (EAP), and Flexible Spending Account (FSA) benefits.
  • Able to effectively resolve inquiries or escalated concerns in a timely fashion.

 

Benefit Administration

  • Generate daily reports, review employee enrollment forms, and perform audit functions against benefit data in SAP to ensure eligibility policies are followed.
  • Responsible for reviewing enrollment information to determine the need for supporting documentation to complete benefit enrollment requests.
  • If necessary, request, maintain, and monitor receipt of required documentation.
  • Process requests for member benefit identification cards
  • Review daily termination reports and process COBRA offer notifications and ensure accuracy.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions. 

  • High school diploma or general education degree (GED); required.
  • Bachelor's Degree from a regionally accredited four-year college or university and 2+ years of prior experience in customer service or related field is preferred.
  • Bi-lingual (Spanish) preferred.
  • Professional customer service etiquette.
  • Must be proficient in the Microsoft Office software.
  • Must have experience with SAP/HCM or similar database.
  • Document imaging and retrieval experience.
  • General office equipment experience.
  • Strong communication skills to include written, verbal, and listening skills.
  • Attentive to details.
  • Works well independently or as part of a team with minimal supervision.
  • Adaptable, organized, multi-tasker.

Supervisory Responsibilities

This role has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Specific vision includes close vision and ability to adjust focus.
  • Frequently required to sit, use hands to handle; and talk or hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Corporate office setting.
  • Noise level in the work environment is usually moderate.

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