Smithfield Foods

Customer Service Coordinator

ID
2017-6612
US-IL-Lisle
Category
Customer Service
Type
Full-Time
FLSA Status
Non-Exempt
Shift
Corporate - Day Shift

Overview

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

 

The Customer Service Coordinator is responsible for the Order Management of customer orders and entering orders with very minimal key stroke errors prior to daily cutoff time while adhering to Smithfield’s shipping schedules and minimum weight requirements. Assists in providing primary after sale support for each shipment by reviewing orders from customers; confirms products are ordered in correct quantities; confirms correct pricing and payment terms are reflected in the order; works with the customer and credit departments or any special payment teams associated with the customer; works with Purchasing to ensure products are shipped as expected.

EEO/AA Information

Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.

Responsibilities

Responsibilities and tasks are written as follows:

  1. Ensures all customer orders are scheduled accurately and prior to the daily cutoff time to prevent production and shipping errors.
  2. Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues.
  3. Handles all order changes necessary due to production shortages, incomplete information, missing funds and various other reasons.
  4. Maintains a professional and courteous relationship with customers to ensure a full understanding of their needs to enable effective and cost efficient service and programs for both parties.
  5. Acts as a liaison between external and internal customers – including Sales, Accounting, Inventory Planning, Plant Operations, Transportation and Business Development.
  6. Provides timely resolution of both internal and external issues that may impede the service expectations of the customer.
  7. Coordinates the scheduling of shipments within the appropriate operating system and communicates with the Transportation department and Category Planners to confirm that products and trucks are available at the shipping facility.
  8. Facilitates conversations between Transportation, Category Planners, Customers and Brokers when a late order is submitted.
  9. Alerts Category Planners if product was removed from an order prior to shipping.
  10. Notifies brokers if customer has not picked up load and assists in determining a new pick up date.
  11. Assists claims department on matters related to incorrect or rejected orders.
  12. May assist accounting department in dealing with payment issues.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • High school diploma or general education degree (GED) and 1-2 years’ related experience and/or training in Customer Service, Sales or Logistics; or equivalent combination of education and experience.
  • Bachelor’s Degree and experience in the grocery or perishable food industry, preferred.
  • Strong interpersonal skills to interact with internal departments and external vendors.
  • Previous SAP experience, a plus.
  • Ability to multi-task and resolve problems in a fast-paced, high pressure environment.
  • Above average proficiency in Microsoft Office (Word, Excel, Power point), required.
  • Strong decision making and problem solving skills.
  • Strong attention to detail and accuracy.
  • Strong verbal and written communication skills.
  • Ability to work in a team environment as well as independently.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to sit; use hands to handle or feel and talk or hear.
  • Specific vision abilities required include close vision and ability to adjust focus.
  • Occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Corporate working environment.
  • Noise level in the work environment is usually moderate.

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