The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.
The Customer Service Coordinator is responsible for the Order Management of customer orders and entering orders with very minimal key stroke errors prior to daily cutoff time while adhering to Smithfield’s shipping schedules and minimum weight requirements. Assists in providing primary after sale support for each shipment by reviewing orders from customers; confirms products are ordered in correct quantities; confirms correct pricing and payment terms are reflected in the order; works with the customer and credit departments or any special payment teams associated with the customer; works with Purchasing to ensure products are shipped as expected.
Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.
Responsibilities and tasks are written as follows:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
This position has no supervisory responsibilities.
The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.