Smithfield Foods is a $15 billion global food company and the world's largest pork processor and hog producer. In the United States, the company is also the leader in numerous packaged meats categories with popular brands including Smithfield, Eckrich ®, Nathan's Famous ®, Farmland ®, Armour ®, Farmer John ®, Kretschmar ®, John Morrell ®, Cook's ®, Gwaltney ®, Carando ®, Margherita ®, Curly's ®, Healthy Ones ®, Morliny ®, Krakus ® and Berlinki ®. Smithfield Foods is committed to providing good food in a responsible way and maintains robust animal care, community involvement, employee safety, environmental and food safety and quality programs.
The Benefits Customer Service Manager is responsible for providing a productive and motivating work enviroment in managing the Smithfield Health Care and Benefits customer service department. This includes leading the work and managing a staff to answer incoming calls related to health care claims, employee inquiries and general benefit questions. Additional responsibilities include managing call center analystics, maintaining work systems, quality assurance and general project management.
Internal Customer Service Management and Project Management
Customer Service Analytics and Quality Assurance
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
We are an Equal Opportunity/Affirmative Action (EEO/AA) Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.