Smithfield Foods

  • Benefits Customer Service Specialist - Part-time

    ID
    2019-11254
    Job Locations
    US-VA-Smithfield
    Category
    Human Resources
    Type
    Part-Time
    FLSA Status
    Non-Exempt
    Shift
    Corporate - Day Shift
  • Your Opportunity

    The Benefits Customer Service Specialist will be part of a team that fields customer service calls from employees, members, Human Resource offices, providers, and third-party vendors. The calls will be on a variety of benefits related eligibility queries including, but not limited to, medical, prescription, dental, vision, life, disability, Employee Assistance Program (EAP), and Flexible Spending Account (FSA) benefits.

     

     

    Core Responsibilities

    • Responsible for answering routine questions and issues about a variety of benefits related eligibility queries including, but not limited to, medical, prescription, dental, vision, life, disability, Employee Assistance Program (EAP), and Flexible Spending Account (FSA) benefits.
    • Able to effectively resolve inquiries or escalated concerns in a timely fashion.
    • Follow one call resolution and call quality guidelines.
    • Responsible for reviewing enrollment information to determine the need for supporting documentation to complete benefit enrollment requests.
    • Process requests for member benefit identification cards.
    • Assist HR contacts with employee benefit enrollment for assigned plant locations.
    • Complete court order assignments and court order verifications.
    • Generate daily reports, review employee enrollment forms, and perform audit functions against benefit data in Benefit Connect to ensure eligibility policies are followed.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions. 

    • High school diploma or General Education Degree (GED); required.
    • Bachelor's Degree and 2+ years of prior experience in customer service or related field, preferred.
    • Bi-lingual (Spanish) preferred.
    • Works well independently or as part of a team with minimal supervision.
    • Adaptable, organized, multi-tasker.
    • Strong communication skills to include written, verbal, and listening skills.
    • Attentive to details.
    • Professional customer service etiquette.
    • Must be proficient in the Microsoft Office software.
    • Must have experience with SAP/HCM or similar database.
    • Document imaging and retrieval experience.
    • General office equipment experience.
    • Ability to work well with others in fast paced, dynamic environment.
    • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

    EEO/AA Information

    We are an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.

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